My Spa Guy was created to provide repairs in the Carolinas for any spa, steam shower, hot tub or sauna

see below FOR our services

888-My-Spa-Guy is 888) 697-7248

If you are purchasing a used spa, we will be happy to come out and inspect the spa for quality and longevity or give free phone advice if you retain us to move it for you(requires advance deposit). With delivery fees as low as $350 per complete move, give us a call - you wont regret it.

 

We are here in the Carolinas' with CAROLINA SERVICE GROUP.

 

 

 

SERVICE CALLS or DIAGNOSTIC SERVICE consists of one of our techs attempting to diagnose the issue over the phone, retrieving the parts from our warehouse that he believes will correct the problem, and commuting to your residence. The tech will then spend approximately one hour diagnosing every component in your spa before he completes a lengthy inspection report and 2-3 work proposals. At this time, the diagnostic fee is due and payable. Once the tech is provided payment of $125, he will either complete the repair or if time constrained or lacking inventory, will schedule the repair to suit all parties.

 

If the work exceeds $1000 and is contracted to complete the repair during this visit, the $125 diagnostic fee will be applied to the work order as if there was no separate charge.  If you prefer to complete the repair yourself; we will, upon payment in full of said diagnostics, provide a list of defective parts and even instruct you briefly on the proper techniques to install the parts. If you decide to fix it yourself based on us telling you what is wrong, you still have to pay the service call fee. If you plan on paying with a credit card you must advise at time of appt scheduling. We will email you an invoice so you can PayPal, Google Checkout or use our Secure Server so you can pay online once the tech has completed the diagnostics. If parts are to be shipped to you, payment via credit card in full is recommended and appreciated. We are easy to get along with and obviously want your business and happiness.

 

HOT TUB MOVING is a Dangerous Job. I have heard too many stories about people being crushed or permanently injured moving these thousand pound behemoths. We do not take moving a spa lightly. We use specialized equipment constructed out of heavy gauge steel specifically designed exclusively for spas. Don't trust your prized possession to someone working under the table and without insurance or specialized equipment. If they get hurt on your property, you are the one that will be regretting your choice of movers. We have been doing this for long enough to know what to do to protect your investment. With a combined experience of decades - we have the know how to back it up. We will also help you out with answers to any questions you may have as a special thank you for choosing us. We Include free calls for technical advice or support on anything from basic chemical maintenance to start up and shut down procedures. That is a $100 value. In this day and age, there are many people out there trying to make a quick buck -  who disappear at the first sign of trouble. Don't risk losing your spa to an unprofessional uncaring person trying to make a quick buck. 

HOT TUB RENTALS are fun and made easy by MySpaGuy Rentals. We take all of the headache out of renting a spa by handling everything from delivery to filling to providing chemicals and every drain and haul off when you are done. Did you know we are the only company that rents hot tubs in South Carolina? Weekend, Weekly or Monthly, we can deliver, setup and pickup a rental tub for your special event. Prices range from $100 per week for multi month rentals to $500 for just one week. This service is currently only available in Charleston Metro. 50 mile radius of 29451. Call or email with week you are interested in and we will let you know. In certain cases, we make allowances for rentals in other cities in SC but this is rare. One of the reasons these rentals cost so much is the labor involved in delivering and picking up the spa. Not to mention we chemically purge the spas before each use. A new GFCI safety circuit is installed and tested before each rental and a new filter and new chemicals used on every rental. That's nearly $300 just for our costs to rent a spa - regardless of time it is actually rented. This rental program has 3 spas allotted and stays rented out nearly year round. Make sure you reserve your spa at least 3 months in advance to ensure you have a spa for your special occasion. If it is last minute, don't fret, we do get cancellations and may just have one available if it was meant to be.

HOT TUB CLEANING is a nasty business. Just imagine what is floating in the water.  Yuck - i dont even want to think about it. Did you know you cant just drain your spa water? NOOOO. SC DHEC (Yep Big Brother) has made that illegal unless you prepare the water with a rather costly chemical. Never heard of that? Well guess, what, our cleaning techs endure countless hours of ongoing training to ensure we stay on top of the latest and safest techniques to ensure your spa is bacteria free and safe for your use. If your hot tub is 10 years old - just think - there is 10 years of gunk coating the inside of those plumbing lines. Now imagine that the next time you slip into your spa and want to get romantic with your someone special. Talk about a bio hazard. Our $249 season opening or closing special includes a plumbing (Bacteria Purge) line cleanser, filter cleaning, cover cleaning, spa exterior cleaning, interior scrubbing, complete water removal and preservative applied (to everything) for protection. This annual service is a must have for someone that wants their spa to last forever. Plus with this service, you become a priority 1 customer and get discounted repairs, you also get a 96 hour service guarantee! (If your spa fails, we will have a tech onsite to complete a diagnostic (and normally the repair) within 96 hours) Most spa companies charge $90 per hour. Since this service typically takes 3-5 hours, we will save you money.

POOL TABLE MOVING AND ASSEMBLY can be devastating to any back. With slate weighing nearly 500 pounds, this job is not for the meek or faint of heart. We use special equipment designed exclusively for moving heavy equipment like this with the utmost care. I have been with CSG since their inception and I have never heard of them ever damaging a spa or a table! New assemblies typically run $350 but can be higher based on # of stairs and table construction. A table relocation is more work and is normally $500 but can go up based on complexity and environment. We are experienced with all forms of pool tables and can be trusted to transport and assemble your table with caring and skilled hands. 

SPA INSTALLATIONS can sometimes end up being much more work than anticipated. When you are working on soft terrain or a 45 degree slope (up multiple steps), the job becomes down right dangerous. One mistake and our company is ponying up thousands of dollars. For this liability and the total man hours involved in an installation - these prices are computed on a case by case basis. Most in spot locations are completed for $185; however, you can count on doubling that if a crane is necessary or we have 4' of elevated deck to contend with. We have specialized equipment capable of rotating spas vertically or horizontally without damage. We are able to handle up to a ton and 10x10 feet without complications. If at the time of delivery, we determine a crane is necessary, we will set the hot tub as close to the delivery point as possible (on blocks) so the crane operator can finish the delivery. This is a judgment call we will make and you agree to this. Of course we will never arbitrarily push for this decision but we do require payment once we come to this determination. If one of our techs is needed to assist in the hookup of a hot tub and filling, testing, cleaning and/or chemical instruction - there may be additional charges incurred based on time. Typically $75 per person per hour plus possible overtime charges after 5pm or on weekends. 

SPA TRAILER MOVING EQUIPMENT RENTALS are a great way to save money for all those do it your self to save a buck type people. Don't risk injuring yourself, at least use the same equipment the pros use to move a spa. We have a trailer and accessories (as seen at www.spadolly.com) for rent for just $100 daily or $150 for a weekend. Move a spa yourself! Some people want to save $ and try it with equipment that isn't made for it. DO NOT RISK INJURY AND DAMAGE. Could you sleep if your friend fell and broke his back, becoming paralyzed, if it happened while he was helping you move your spa for a few beers? Rent equipment we use & move it safely. (A $2000 security hold is placed on your credit card - released upon return of the equipment.) Watch a video online at www.spadolly.com

STEAM SHOWER ASSEMBLIES can be very tricky for even the seasoned installer. Our techs have been to California, Nevada, New Jersey and the Midwest to train on every type of Steam Shower in existence. There is not a steam shower made on this planet that we can not assemble. How is that for boasting? Pretty good since all of these Chinese shower knockoffs coming in have absolutely horrible instructions. I actually recommend you ask the seller to send you instruction book in installation before you buy. I am willing to bet they will refuse until you pay and throw some bogus competitor bit out there.  The truth is, most builders and plumbers in SC already use us. If you want it installed professionally, you can waste thousands of dollars having a steam shower improperly installed or you can hire us to come out and assemble it correctly and ever show you how to use it. In fact, if we show up and inspect the shower and decide we do not feel safe installing the shower due to our ignorance, we will not charge you a penny! We are familiar with all shower structures available from the internet, china or Lowes/home depot and can assemble any of them. Typical cost to assemble a steam shower ranges from $200 to $500. If you require service on a steam shower, we are just a phone call away. We can assist in water seals, electrical issues, plumbing issues etc. (If a licensed electrician or plumber is required, we can have that handled.) We stock common replacement parts for steam showers and can probably fix your issues in one trip if you can send us pictures and provide some general info over the phone. Remember - the better prepared we are to handle a problem, the less time we invest and ultimately the lower your cost.

TANNING BEDS have very similar parts. The only problem? The USA is now importing over 60% of all tanning beds sold in the US from Italy and China! You would not believe how many service calls we go out on and end up having to repair or replace all the components because; A) the company is out of business; or B) the company will not answer any warranty requests; or C) everything is fried; or D) all of the above applies. We stock typical parts for American tanning beds that are interchangeable; however, there are thousands of beds and they all seem to have proprietary parts. We are licensed in two states for radiation repair and certified by 3 manufacturers to provide service and repair to radiation equipment (tanning apparatus). It typically takes one visit to troubleshoot and ascertain whether the bed is nonfunctional due to ballasts, lamps, starters, timer boards, or other parts. Special order parts can take up to a week to obtain. If the bed is ancient (older than 5 years and out of production) we may have to have certain parts fabricated, which could take a month or more. We are set up with Leisure Depot in North Charleston to provide these units at discounted pricing. Call Sandy and she will get you a manager only price.

WARRANTY: 1) If you purchase the parts thru us; and pay MySpaGuy to install said parts, MySpaGuy will stand behind the manufacturers warranty for the duration. A labor deductible or pro-rata may apply in some cases. Please ask for details or review our terms and conidtions below.

CUSTOMER LOYALTY REWARD: If you hire us to repair your spa and subsequent to that repair, you have an unrelated issue(within 6 months), we will provide a diagnostic at no charge as long as you retain us to conduct the repair. Furthermore, we will also provide our manufacturers discounted labor rate for as long as you own that spa! If you purchased the parts somewhere else and want us to put them on, we will do so but you will not receive a labor warranty. As a faithful customer of MySpaGuy, we will waive subsequent diagnostic or trip charges & hourly labor will be charged at our discounted manufacturer's rate, for any subsequent related failure.

PAYMENT can be made by virtually any common means. We merely require payment the same day service is provided. We accept Cash; All major Credit Cards and checks made out to Carolina Service Group, Spa Warranty Services or My Spa Guy. The credit card or check must have the same address as the location we are providing service and you must show your state issued ID to confirm identity. A valid phone # and DL # are mandatory with all checks. If any of these are not correct, it is the techs determination as to whether he shall accept a check or card due to fraud strictures. In these cases, cash payment may be required. Please advise us of any possible glitches here so we can iron issues out before they become problems. For this assistance we thank you.

INSURANCE is something no business can do without and we feel we cover our company well with a One Million Dollar commercial business liability insurance policy from an A rated insurer. In addition to this we maintain One Million dollars in auto liability aggregate insurance in addition to Trailer insurance. Your product is safe with us!

We also buy USED hottubs - SELL US YOURS if the exterior and acrylic are in great condition - so we can refurb the equipment and help someone else appreciate a spa.
PLEASE VISIT OUR WEBSITE Home Page at WWW.MYSPAGUY.us for additional information regarding our services noted here.

888-697-7248 Toll Free 8am-8pm Mon-Sat. 
540-493-2224 Union Hall / Danville Virginia 
540-650-6779 Roanoke and Smith Mountain Lake VA 
803-403-2955 Columbia, Lexington, Aiken, Rock Hill   (Anywhere on I-77 from GA to NC) 

803-661-5253 Columbia, Orangeburg and Surrounding  (Anywhere on I-26 from Coast to GA)
843-647-2102 Mt Pleasant, Awendaw, isle of palms, Sullivan's island, hanahan
843-647-0400 West Ashley, North Charleston, James Island, Johns Island, Folly Beach, Downtown

843-771-Spas is 771-7727 Summerville, Ladson, Moncks Corner, Goose Creek

864-252-8832 Greenville/ Spartanburg, Upstate SC 

Call us today at 888-my-spa-guy or via  EMAIL: service@myspaguy.net  with your name and phone number. If requested, you will be called within an hour by our on call technician. Emails without phone numbers will be ignored. Thanks and our schedule is constantly changing. Please use our online interactive scheduling calendar.

REQUESTING A QUOTE? Please submit photos so we can see what we are dealing with. The fewer surprises we have - the fewer you have for any of the following: Hot tubs, Steam Showers, Saunas, Pools, Tanning Beds PROVIDING HELP IN ALL OF SOUTH CAROLINA AND IN THE FOLLOWING STATES:NORTH CAROLINA, VIRGINIA, and NASHVILLE Tenn.

Spa Delivery Services- We’ll deliver the spa you ordered or move the spa you currently have…… call us at 888-My-Spa-Guy. All technicians are professionally trained and have specially designed equipment to move and deliver hot tubs safely to any location. Even unique deliveries (deliveries that require a crane) are not unique to us. Please submit photos for a quote so we can see what we are dealing with. The fewer surprises we have the fewer you have. Hot tubs, Steam Showers, Saunas, Pools, and Tanning Beds With techs in Charleston, and Columbia SC as well as Charlotte and Greensboro North Carolina and even Union Hall Virginia

All deliveries include:
1. Un-Crating your spa
2. Inspecting it for damage (If damaged - we will photograph and document to assist with claim.)
3. Installing it in your preferred location    (Yard, Patio, Balcony, Gazebo, Deck, Indoors, etc.)
4. An explanation of spas’ operation ... (From settings to maintenance)
5. Explaining how to properly maintain your hot tub (From changing filters to preserving the exterior)
6. After all Services we include a Follow up - to ensure your satisfaction

NO MILEAGE CHARGES in SC for Repairs as long as complete the repair on the initial visit.

We are a network of trained technicians devoted to providing high quality professional service. With techs in every major city in South Carolina- we can help anywhere within South Carolina. We Maintain current Licenses - Please let us know if you need specific info. All of our techs maintain certifications and accreditation's from multiple major manufacturers and have training on just about all types of repairs. Licensed plumbers and electricians are available to assist on complex jobs. We have licensed Pool and Spa Operators for commercial applications.

 

We are currently scheduling appointments via phone or online via our interactive website calender at www.myspaguy.genbook.com

 

Please submit photos for a quote so we can see what we are dealing with. The fewer surprises we have the fewer you have. Hot tubs, Steam Showers, Saunas, Pools, Tanning Beds With offices in Charleston and Columbia SC as well as Charlotte NC and Union Hall, Virginia we are available to service the Carolinas, for a discounted service call fee of $125 with NO MILEAGE CHARGES. Our standard labor rate is $100 per hour for Level 1 Techs and $50 per hour for Level 2 Techs.

Before you call us, please note the following: If our techs are on your property, you are paying the aforementioned rate - so please do not delay them on reaching and completing the task at hand. We try to accomplish the goal efficiently. Thus keeping your cost down and getting your spa up and running! If you are chatting - they can not concentrate on the job. Please explain the problem and let them get to work. Words do not sum up our gratitude for your help on this.

We are a small network of professional technicians with the proper training. In any instance a tech has instant access to technical support from 6 sources with decades and decades of experience. and of course we maintain a million dollar insurance policy and licenses.

We vow to always keep you informed of the situation by email, text or phone call - You are assured of high quality professional service. You can sign up for nightly text/email updates if you like or "Change in status" updates.

PLEASE call us at 888-My-Spa-Guy

YOU MUST AGREE TO additional terms and conditions below IF YOU WANT TO USE OUR SERVICES. Our Technicians pay is directly linked to your satisfaction; Which places your satisfaction- their top priority. Call My Spa Guy so you can appreciate YOUR INVESTMENT

 was asked recently why I felt MySpaGuy deserved a job over our competitor. It took me by surprise; however, it also got me thinking. Other than our name, How does everyone know we are the best when it comes to spas and repairing them? Only People we have dealt with, like our CUSTOMERS know ..... 1) We are going to answer the phone (6 months down the road) when something goes awry and If we don't answer, we will call you back within a day; 2) We are going to come back out and fix whatever is wrong - until you are satisfied; 3) We use the highest quality American Made products and replacement parts; 4) Once a quote is given (If we have accurate data)- it may as well be written in stone; 5) I am not aware of one unhappy customer (There are over a thousand); 6) Why wouldn't you want a professional to make sure you and your family are safe in your hot tub? (Water+Electricity? hmmmm)

Many people try to fix their own hot tub to save money. You will not believe how many people tell me they installed such and such component because some website or troubleshooting manual said that would fix it - BUT DIDNT. Then you have hundreds of dollars in parts that didn't resolve the issue and HOURS AND HOURS OF YOUR TIME. Your time is worth something too right? Then you have all that aggravation on top of our very fair service fee. Did you know other companies will charge you less for the diagnostic. Why? Because they wont tell you what is wrong. They just tell you how much. We tell you what is wrong and what needs to be replaced and typically how to replace it. So for our diagnostic fee of $125, you can get an itemized list of items to replace and even some instruction. You will save that on just a few small incorrect parts being replaced (part swapping costs more than if you just let us do our jobs).

Pump stopped running? You think replacing the pump will fix it? Maybe or maybe not. I have a customer that replaced his pump without fixing the relay (the part really bad) and he fried his new pump and they wouldn't warranty it. Spas can be very complicated machines - let professionally trained techs handle the repairs and rest assured, we will stand behind our techs work.

IF WE CANT FIGURE OUT WHAT IS WRONG - YOU DONT PAY! (Some exclusions apply - if you have questions about the details of our services or guarantees, you must ask when scheduling.)

Then if you want us to fix it, we will. We also warranty our work. Call our toll free # for over the phone tech support and we can make sure the tech has the parts needed to repair your spa on his first trip. (credit card guarantee of payment may be required for special orders.) That is 888-697-7248

PLUS SAVE 10% UP TO $25 IF YOU LEAVE POSITIVE FEEDBACK AT WWW.PALMETTOBIZZBUZZ.COM or WWW.YELLOWBOOK.COM
(must be done before tech leaves your residence or jobsite)

PLEASE VISIT OUR WEBSITE AT WWW.MYSPAGUY.NET for additional information regarding our services noted here.

Schedule appointments via phone or online via our interactive website calender at www.myspaguy.genbook.com or call us at 888-697-7248 / 888-My-Spa-Guy

Please submit photos for a quote so we can see what we are dealing with.

The fewer surprises we have the fewer you have. With offices in SC, NC, TENN & VA WE CAN HELP with just about all Hot tubs, Steam Showers, Saunas, Pool or Tanning Bed

With multiple techs throughout the south east, please call us at 888-697-7248

There are no mileage charges anywhere in Charleston or Columbia SC, Western NC and SW Virginia

We Maintain current certifications and accreditation's from multiple major manufacturers and have training on just about all types of repairs. Licensed plumber and electricians are available to assist on complex jobs, upon request or as required by law. Additional fees may apply.

We are authorized factory service providers for Master Spas, Premium Leisure, Strong Spas, Hawkeye, Barefoot Spas, (All spas purchased from The Home Depot, Costco, Sam's club, Walmart, Lowe's Home Improvement - Infinity Spas, Keys Backyard, Dynasty spas ) and many many more.

HOT TUB REPAIRS: we stock common parts needed to make most repairs and can typically have your tub up and running within one visit. Whether it is a motor, pump, blower, turbo, lighting, filtration, maintenance or other issue you don't want to fool with give us a call, we are experienced with all major issues of hot tub failure and can even help instruct you on chemical usage.

HOT TUB LEAKS: We can fix any leak but send us photos so we can attempt to bring the correct parts. There are thousands of fittings used over the years.

LEGAL AGREEMENT AND DISPUTE RESOLUTION PROCESS FOR ALL DISPUTES

By utilizing our services you agree and bind your self to this agreement the same as if you signed your name hereon. In the event of any dispute, claim, question, or disagreement arising from or relating to our services or the breach thereof, the parties hereto shall use their best efforts to settle the dispute, claim, question, or disagreement. To this effect, they shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties. If they do not reach such solution within a period of 60 days, then, upon notice by either party to the other, all disputes, claims, questions, or differences shall be finally settled by arbitration administered by the American Arbitration Association in accordance with the provisions of its Commercial Arbitration Rules.  If a dispute arises out of or relates to this agreement, or the breach thereof, and if the dispute cannot be settled through negotiation, the parties agree first to try in good faith to settle the dispute by mediation administered by the American Arbitration Association under its Commercial Mediation Procedures before resorting to arbitration, or some other dispute resolution procedure. Any controversy or claim arising from or relating to this agreement or the breach thereof shall be settled by arbitration administered by the American Arbitration Association under its [applicable] Procedures for Disputes, and judgment on the award rendered by the arbitrator(s) may be entered in any court