My Spa Guy was created to provide repairs in the lowcountry for any spa, steam shower, hot tub or sauna
888-My-Spa-Guy is 888) 697-7248
If you are purchasing a used spa, we will be happy to inspect the spa for quality and longevity or give free phone advice if you retain us to move it for you (requires advance deposit). With spa relocation fees as low as $350 per complete move, give us a call - you wont regret it.
We are here in the Carolinas' with CAROLINA SERVICE GROUP.
HOT TUB MOVING is a Dangerous Job. I have heard too many stories about
people being crushed or permanently injured moving these thousand pound
behemoths. We do not take moving a spa lightly. We use specialized equipment
constructed out of heavy gauge steel specifically designed exclusively for spas. Don't
trust your prized possession to someone working under the table and
without insurance or specialized equipment. If they get hurt on your
property, you are the one that will be regretting your choice of movers. We have been doing this for long enough to
know what to do to protect your investment. With a combined experience of
decades - we have the
know how to back it up. We will also help you out with answers to any
questions you may have as a special thank you for choosing us. We
Include free calls for technical advice or support on anything
from basic chemical maintenance to start up and shut down procedures. That is a $100 value. In this
day and age, there are many people out there trying to make a quick buck
- who disappear at the first sign of trouble. Don't risk losing your spa to an unprofessional
uncaring person trying to make a quick buck.
HOT TUB RENTALS are fun and made easy by MySpaGuy Rentals. We take all of
the headache out of renting a spa by handling everything from delivery to
filling to providing chemicals and every drain and haul off when you are done.
Did you know we are the only company that rents hot tubs in South
Carolina? Weekend, Weekly or Monthly, we can deliver, setup and pickup a
rental tub for your special event. Prices range from $100 per week for
multi month rentals to as low as $299 for just one week. This service is
currently only available in Charleston Metro. 50 mile radius of 29451.
Call or email with week you are interested in and we will let you know. In
certain cases, we make allowances for rentals in other cities in SC but
this is rare. One of the reasons these rentals cost so much is the labor
involved in delivering and picking up the spa. Not to mention we
chemically purge the spas before each use. A new
filter and new chemicals used on every rental. That's nearly $300 just for our
costs to rent a spa - regardless of time it is actually rented. This rental
program has 3 spas allotted and stays rented out nearly year round. Make sure
you reserve your spa at least 3 months in advance to ensure you have a spa for
your special occasion. If it is last minute, don't fret, we do get cancellations
and may just have one available if it was meant to be.
HOT TUB CLEANING is a nasty business. Just imagine what is floating in the
water. Yuck - i dont even want to think about it. Did you know you cant
just drain your spa water? NOOOO. SC DHEC (Yep Big Brother) has made that
illegal unless you prepare the water with a rather costly chemical. Never heard
of that? Well guess, what, our cleaning techs endure countless hours of ongoing
training to ensure we stay on top of the latest and safest techniques to ensure
your spa is bacteria free and safe for your use. If your hot tub is 10 years old
- just think - there is 10 years of gunk coating the inside of those plumbing
lines. Now imagine that the next time you slip into your spa and want to get
romantic with your someone special. Talk about a bio hazard.
Our $249 season opening or closing special includes a plumbing (Bacteria
Purge) line cleanser, filter cleaning, cover cleaning, spa exterior cleaning, interior
scrubbing, complete water removal and preservative applied (to everything) for protection.
This annual service is a must have for someone that wants their spa to
last forever. Plus with this service, you become a priority 1 customer and
get discounted repairs, you also get a 96 hour service
guarantee! (If your spa fails, we
will have a tech onsite to complete a diagnostic (and normally the repair)
within 96 hours)
Most spa companies charge $90 per hour. Since
this service typically takes 3-5 hours, we will
save you money.
SPA INSTALLATIONS can sometimes end up being much more work than
anticipated. When you are working on soft terrain or a 45 degree slope (up
multiple steps), the job becomes down right dangerous. One mistake and our
company is ponying up thousands of dollars. For this liability and the total man
hours involved in an installation - these prices are computed on a case by case
basis. Most in spot locations are completed for $185; however, you can count on
doubling that if a crane is necessary or we have 4' of elevated deck to contend
with.
We have specialized equipment capable of rotating spas vertically or
horizontally without damage. We are able to handle up to a ton and 10x10
feet without complications. If at the time of delivery, we determine a
crane is necessary, we will set the hot tub as close to the delivery point
as possible (on blocks) so the crane operator can finish the delivery.
This is a judgment call we will make and you agree to this. Of course we will
never arbitrarily push for this decision but we do require payment once we come
to this determination. If one of our techs is
needed to assist in the hookup of a hot tub and filling, testing, cleaning
and/or chemical instruction - there may be additional charges incurred
based on time. Typically $75 per person per hour plus possible
overtime charges after 5pm or on weekends.
SPA TRAILER MOVING EQUIPMENT RENTALS are a great way to save money for all
those do it your self to save a buck type people. Don't risk injuring yourself,
at least use the same equipment the pros use to move a spa. We have a trailer and accessories (as seen at www.spadolly.com) for rent
for just $100 daily or $150 for a weekend. Move a spa yourself! Some people want to save $ and try it
with equipment that isn't made for it. DO NOT RISK INJURY AND DAMAGE.
Could you sleep if your friend fell and broke his back, becoming paralyzed, if
it happened while he was helping you move your spa for a few beers? Rent
equipment we use & move it safely. (A $2000 security hold is placed
on your credit card - released upon return of the equipment.) Watch a video
online at
www.spadolly.com
STEAM SHOWER ASSEMBLIES can be very
tricky for even the seasoned installer. Our techs have been to California,
Nevada, New Jersey and the Midwest to train on every type of Steam Shower in
existence. There is not a steam shower made on this planet that we can not
assemble. How is that for boasting? Pretty good since all of these Chinese
shower knockoffs coming in have absolutely horrible instructions. I actually
recommend you ask the seller to send you instruction book in installation before
you buy. I am willing to bet they will refuse until you pay and throw some bogus
competitor bit out there. The truth is, most builders and plumbers in SC
already use us. If you want it installed professionally, you can waste thousands
of dollars having a steam shower improperly installed or you can hire us to come
out and assemble it correctly and ever show you how to use it. In fact, if we
show up and inspect the shower and decide we do not feel safe installing the
shower due to our ignorance, we will not charge you a penny! We are familiar
with all shower structures available from the internet, china or Lowes/home
depot and can assemble any of them. Typical cost to assemble a steam shower
ranges from $200 to $500. If you require service on a steam shower, we are just
a phone call away. We can assist in water seals, electrical issues, plumbing
issues etc. (If a licensed electrician or plumber is required, we can have that
handled.) We stock common replacement parts for steam showers and can probably
fix your issues in one trip if you can send us pictures and provide some general
info over the phone. Remember - the better prepared we are to handle a problem,
the less time we invest and ultimately the lower your cost.
TANNING BEDS
have very similar parts. The only problem? The USA is now importing over 60% of
all tanning beds sold in the US from Italy and China! You would not believe how
many service calls we go out on and end up having to repair or replace all the
components because; A) the company is out of business; or B) the company will
not answer any warranty requests; or C) everything is fried; or D) all of the
above applies. We stock typical parts for American tanning beds that are
interchangeable; however, there are thousands of beds and they all seem to have
proprietary parts. We are licensed in two states for radiation repair and
certified by 3 manufacturers to provide service and repair to radiation
equipment (tanning apparatus). It typically takes one visit to troubleshoot and
ascertain whether the bed is nonfunctional due to ballasts, lamps, starters,
timer boards, or other parts. Special order parts can take up to a week to
obtain. If the bed is ancient (older than 5 years and out of production) we may
have to have certain parts fabricated, which could take a month or more. We are
set up with Leisure Depot in North Charleston to provide these units at
discounted pricing. Call Sandy and she will get you a manager only price.
WARRANTY: The
current warranty may be downloaded via any pdf viewer at
www.CarolinaServiceGroup.com/partswarranty.pdf
CUSTOMER LOYALTY REWARD: If you
hire us to repair your spa and subsequent to that repair, you have an unrelated
issue, we will provide a diagnostic at no charge as long as you retain us to
conduct the repair. Furthermore, we will also provide a discounted labor rate
for as long as you own that spa! If you purchased the parts somewhere else and want us
to put them on, we will do so but you will not receive a future labor discount.
For faithful customers of MySpaGuy, we will waive subsequent
diagnostic or trip charges & hourly labor will be charged at a discounted rate,
for any subsequent related failure.
PAYMENT can be made by virtually any
common means. We merely require payment the same day service is provided, prior
to Tech leaving the property. We
accept Cash; All major Credit Cards and checks made out to Carolina Service
Group or My Spa Guy. The credit card or check must have the same address as the
location we are providing service and you must show your state issued ID to
confirm identity. A valid phone # and DL # are mandatory with all checks. If any
of these are not correct, it is the techs determination as to whether he shall
accept a check or card due to fraud strictures. In these cases, cash payment may
be required. Please advise us of any possible glitches here so we can iron
issues out before they become problems. For this assistance we thank you.
INSURANCE is
something no business can do without and we feel we cover our company well. Your product is
safe with us!
We also buy USED hottubs - SELL US YOURS if it is less
than 6 years old and the exterior
and acrylic are in great condition - so we can refurb the equipment and help
someone else appreciate a spa.

Call us today at
888-my-spa-guy or via EMAIL: service@myspaguy.net
with your name and phone number. If requested, you will be
called within an hour by our on call technician.
Emails without phone numbers will be ignored.
Thanks and our schedule is constantly
changing. Please use our online interactive scheduling
calendar.
Spa
Delivery Services-
We’ll deliver the spa
you ordered or move the spa you
currently have…… call us at
888-My-Spa-Guy. All technicians are
professionally trained and have
specially designed equipment to move and
deliver hot tubs safely to any location.
Even unique deliveries (deliveries that
require a crane) are not unique to
us.
Please submit photos for a quote so we can see what we are dealing with. The
fewer surprises we have the fewer you have. Hot tubs, Steam Showers, Saunas,
Pools, and Tanning Beds With techs in Charleston SC
All
deliveries include:
1. Un-Crating your spa
2. Inspecting it for damage
(If damaged - we will
photograph and document to assist
with claim.)
3. Installing it in your preferred
location
(Yard, Patio,
Balcony, Gazebo, Deck, Indoors, etc.)
4. An explanation of spas’ operation ...
(From settings to maintenance)
5.
Explaining how to properly maintain your
hot tub (From changing
filters to preserving the exterior)
6. After all Services we include a Follow up - to ensure your satisfaction
We are a network of trained technicians devoted to providing high quality professional service. With techs in every major city in South Carolina- we can help anywhere within South Carolina. We Maintain current Licenses - Please let us know if you need specific info. All of our techs maintain certifications and accreditation's from multiple major manufacturers and have training on just about all types of repairs. Licensed plumbers and electricians are available to assist on complex jobs. We have licensed Pool and Spa Operators for commercial applications.
We are currently scheduling appointments via phone or online via this link
Before you call us, please note the following: If our techs are on your property, you are paying their
labor rate - so please do not delay them on reaching
and completing the task at hand. We try to accomplish the goal efficiently.
Thus keeping your cost down and getting your spa up and running! If you are
chatting - they can not concentrate on the job. Please explain the problem and let them get to work. Words do not sum up our gratitude for your help on this.
We are a small network of professional technicians with the proper training. In any instance a tech has instant access to technical support from 6 sources with decades and decades of experience. and of course we
maintain a million dollar insurance policy and licenses.
We vow to always keep you informed of the
situation by email, text or phone call - You are
assured of high quality professional service. You
can sign up for nightly text/email updates if you
like or "Change in status" updates.
PLEASE call us at 888-My-Spa-Guy
YOU MUST AGREE TO additional terms and conditions below IF YOU WANT TO USE OUR SERVICES.
Our Technicians pay is directly linked to
your satisfaction;
Which places your
satisfaction- their top priority.
Call My Spa Guy so you can appreciate YOUR
INVESTMENT
PLUS SAVE 10% UP TO $25 IF YOU LEAVE POSITIVE FEEDBACK AT
WWW.YELLOWBOOK.COM
(must be done before tech leaves
your residence or jobsite)

LEGAL AGREEMENT AND DISPUTE RESOLUTION PROCESS FOR ALL DISPUTES
By utilizing our services you agree and bind your self to this agreement the same as if you signed your name hereon. In the event of any dispute, claim, question, or disagreement arising from or relating to our services or the breach thereof, the parties hereto shall use their best efforts to settle the dispute, claim, question, or disagreement. To this effect, they shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties. If they do not reach such solution within a period of 60 days, then, upon notice by either party to the other, all disputes, claims, questions, or differences shall be finally settled by arbitration administered by the American Arbitration Association in accordance with the provisions of its Commercial Arbitration Rules. If a dispute arises out of or relates to this agreement, or the breach thereof, and if the dispute cannot be settled through negotiation, the parties agree first to try in good faith to settle the dispute by mediation administered by the American Arbitration Association under its Commercial Mediation Procedures before resorting to arbitration, or some other dispute resolution procedure. Any controversy or claim arising from or relating to this agreement or the breach thereof shall be settled by arbitration administered by the American Arbitration Association under its [applicable] Procedures for Disputes, and judgment on the award rendered by the arbitrator(s) may be entered in any court



