Our Techs use The Finest Quality Parts Available including ACC, Acura, Balboa and Waterway and more.

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This agreement is only valid to the original purchaser (hereinafter end user) unless stated otherwise on the original invoice and applies only to Spas repaired in South Carolina by Carolina Service Group or MySpaGuy OR Spa Warranty Service Certified Techs (hereinafter CSG) NOTE: An Unpaid Balance voids all of CSG’s obligations. Unless “Parts & Labor Warranty” is specified on the original invoice - the warranty only covers parts replaced & requires defective parts returned to the manufacturer, distributor or dealer (hereinafter supplier) at the end user’s expense. Upon request by the end user, a defective part may be replaced with truck stock & CSG will submit failed part for warranty replacement. In situations where the technician believes the failure may not be covered under warranty, a deposit equal to the cost of repair - will be required. If a failed part is replaced and it is later determined the failed part was excluded from any warranty for any of the reasons set forth below or by the Supplier, the end user is responsible for the costs & labor incurred in said swap and deposit may be converted for said purpose.

This warranty is a “return parts to supplier for repair or replacement” warranty and honored by the Manufacturer, Distributor or Dealer & executed by CSG. During the covered warranty period, a warranty exchange fee to cover freight, packaging, and other costs incurred in swapping will apply after 90 days from the date of installation. If the Manufacturer of a part determines failure is excluded or not covered, CSG, at their discretion, may provide low cost alternatives or used parts at little or no cost; however, no warranty shall thereafter extend. In situations where a warranty is provided in excess of the manufacturer’s warranty, CSG will fulfill the role of Supplier during said extended period.

A WARRANTY APPLIES ONLY IF ITEM IS REPLACED AND PAID IN FULL - Inclusive of Parts and ONLY parts purchased through and installed by CSG. Labor Charges will apply unless a separate labor warranty agreement is purchased. If the part is purchased from and installed by CSG, a guarantee of labor is applicable. The respective Manufacturer or CSG may warrant the installed component, specifically against malfunction or loss of operation due to defect in workmanship and materials, to the customer for the period specified by this agreement, from the original date of purchase. It is the customer’s responsibility to maintain a copy of the receipt, proof of payment and this agreement. At no time does online registration permit the waiver requirements. If a Labor Warranty is not specifically stated on the original invoice, a courtesy rate cap of $50 per replaced item, per hour, will apply.  If after testing it is determined the part failure is excluded from said warranty – CSG may, at their sole discretion, provide alternatives with a labor rate cap of $50 per hour. Labor Cap Restrictions do not include currently posted applicable travel or trip charges. Part exchange fees to cover the cost of exchanging/shipping a part under warranty may apply (if not paid by the Manufacturer).

EXCLUDES: Failure due to; Acts of God, damage caused by neglect, misuse, abuse, improper electrical or incorrect water chemistry. Wear and Tear Items are specifically excluded and are determined and defined solely by the Supplier. Free Accessories or Parts; Lights; Seals; Gaskets; Pump Air Locks; User Defined Settings or Programming Changes &/or Adjustments, GFI resets, Divertors, Jets, Leak Patches, OR items for which you are not charged - are not covered by any Warranty or Guarantee and are chargeable at the current Non-Warranty rates. If a malfunction should occur and the Tech determines it is inaccessible - it is the customer’s responsibility to make unit accessible, and the technician is not responsible for repairs if inaccessible. Surcharges and/or additional labor charges will be incurred for any and all delays or return trip requests due to inadequate or restricted access. (e.g.Bldg Surround/Enclosure)

RECEIPT PROVIDED AT TIME OF PAYMENT MUST ACCOMPANY THIS WARRANTY TO CONFIRM PARTS REPLACED AND WARRANTY DURATION

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• * Travel or Trip Charge is per failure (Regardless of trips required to resolve issue.) CSG Agent’s Obligation is voided by non-payment of any and all charges including those set forth herein if unpaid within 30 days from the date incurred. † No Warranty other than stated herein is expressed or implied.  If any part of this document is not understood, independent counsel should be sought. By completing payment, you herein bind yourself to this agreement & CSG’s Terms and Conditions available online at www.CarolinaServiceGroup.com or by request.  Bound upon Cleared Payment                      

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• LEAK REPAIRS

   

  CSG warrants that with a due diligence inspection, all leaks were repaired that were evident to the Technician on site, at that time. CSG does not warranty ALL leaks were repaired - only that a repair was conducted and that after the repair, that particular site was not leaking when the technician left the site. Additionally, just because a tech found one leak and repaired it- it in no way guarantees there was not another leak. We provide No Warranty whatsoever for repair "patch jobs”. i.e. No warranty is provided on a leak repair job where parts were not replaced in their entirety. (e.g. A filter housing is dripping from a pipe connected thereto. The tech, at the prompting of the customer, places putty on the pipe and wraps compression shrink tape thereon. The cost of the patch material is due from customer. The patch holds upon tech inspection; however, it begins leaking after the tech leaves the property. The cost of the labor, trip(if any) and patch material is due and payable. A trip charge to return and conduct a replacement repair is waived; however, labor is chargeable.) A repair job is defined as chemicals, synthetic or otherwise - repair material, putty, silicone or patch material utilized to prevent or stop a leak. If a leak should occur in an inaccessible spot it is the customers responsibility to make this accessible to the engineer or additional charges will apply.
  

  ACCESS - Customer agrees onsite Technicians may cut obstructions or paneling to make the interior of the spa accessible and shall not be held responsible for repairs or reconstruction & or replacement of the obstruction to include, but not limited to, paneling (e.g. in deck placement – technician cuts a panel to access the repair site – CSG or the technician will not be responsible for repairing or replacing the cut
  material.) Return trips, inadequate access surcharges and additional labor charges may apply in certain instances. At no time shall a fixed “Non hourly” Labor quote be provided in a limited access situation unless requested prior to service being provided. IF AN ALL INCLUSIVE QUOTE IS PROVIDED IT MUST BE PROVIDED IN WRITING AND ARTICULATE WHAT REPAIRS ARE INCLUDED.

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  * "On-site" labor ( "on-site" labor does not include travel costs to the hot tub, this will be made on a costs ONLY basis and must be paid prior to tech leaving the property and is the then current price posted on the web. A Travel Cost is per failure or occurrence.) † No Warranty other than what is stated herein is applicable, expressed or implied. Any warranty is only Authorized upon Payment in Full.

• ------------------------EXCLUSIONS AND REMEDIES----------------------------------

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• What is NOT covered under your warranty?
  The warranty shall be invalid if the subject of the warranty or its environment has been subjected to any alterations, misuse, abuses, or if any repairs are attempted by anyone other than an authorized CSG Service Technicians.

  
  1) Damage resulting from operating the spa at a water temperature outside the range of 65 degrees F to 108 degrees F for any reason.
  2) Damage or discoloration resulting from improper maintenance.
  a) The use of sanitizers such as Tri-clor (tablets or sticks). Calcium hypochlorite, sodium hypochlorite, and any chemical that may dissolve or remain undissolved on the shell or cabinet surface.
  b) The use of caustic cleaning solutions such as “409” brand cleaners.
  3) Pressure switches, pump seals, heater due to improper water chemistry after 12 months.
  4) The cabinet wear or appearance. (Wood reacts differently to various environmental conditions.)
  5) Stereo and/or Television Components and/or lighting and lights and/or power supply converter to include DVD players and/or Antennas and/or fuses. (after 12months from date of purchase).
  6) Damage caused by failure to follow procedures defined in owner’s manual.
  7) Damage caused by improper or incorrect electrical hook-up.
  8) Spa pillows, light bulbs, filters, escutcheons, fuses and spa hose bib.
  9) Scratches or damage caused by normal use.
  10) Damage by moving the spa.
  11) All spa accessories and add on jet accessories.
  12) GFCI nuisance tripping is not covered by any warranty.
  13) Acts of Nature, and damage caused by animals, rodents and insects are considered abuses and are not covered under this warranty.
  14) Draining water from the spa in cold weather, where freezing water and ice will damage the spa and its components.
  15) Flow Switch adjustments are not covered under warranty.

  16) Leaks caused by rodents or other leaks caused by natural cause or location or a manufacturers design flaw allowing excessive forces to create a pressure issue unless we have been hired to correct this issue and we have failed.

   

   An "In-Warranty" service call the first ninety days is provided at no cost (up to one visit). Thereafter a Trip or Travel Charge of $125 is applicable in addition to any labor deductibles or labor pro-rated services. Return to Manufacturer warrantees - require prepayment of estimated freight in addition to any applicable deductibles or pro-rations. If multiple parts have failed, a deductible may apply to each item. It is further understood the spa will be unusable while a warranty exchange is in process unless the customer opts to join the loan a part program.

   

  PART DEDUCTIBLE: All Parts sold by CSG that carry a warranty longer than the Manufacturers Warranty are pro-rated at 50% at the conclusion of the manufacturers warranty or that which is stated on the receipt - whichever is more. All others carry a deductible of up to $250 or more. This list includes but is not limited to Pumps, Heaters, Blowers, Turbos', Fiber Optic Boxes, Misters, Control Packs, Topside Controls, and Miscellaneous Electrical Components. Seller will repair or replace and may substitute other items with similar performance at their sole discretion and reserves the right to install used equipment for all repairs conducted during the warranty period. Replacement repairs under any program are not applicable if failure is due to an event noted under the exclusions clause, or if contracted warranty term has expired. Exclusions are noted below . A deductible waiver agreement is available for a fee and must be noted on your original sales invoice to be valid. Deductibles are variable and are typically 25 to 50% of the MSRP of an item. Typical Average deductibles for all NEW and UNUSED replacement items are  $150 or less, excluding Controllers, Packs, Pumps and Topsides, which average a deductible of $250. The deductible may vary from year to year as prices decrease or increase. If an item is repaired, the average labor deductible for a repair is $50 (not including any applicable travel charges)

   

  EXCLUSIONS: Damage resulting from operating the spa at a water temperature outside the range of 65 degrees F to 108 degrees F for any reason. - Damage or discoloration resulting from improper maintenance. - The use of sanitizers such as Tri-clor (tablets or sticks). Calcium hypochlorite, sodium hypochlorite, and any chemical that may dissolve or remain undissolved on the shell or cabinet surface. B)The use of caustic cleaning solutions such as “409” brand cleaners. - Pressure switches, pump seals, heater due to improper water chemistry after 12 months. - The cabinet wear or appearance. (Wood reacts differently to various environmental conditions.) - Stereo and/or Television Components and/or lighting and lights and/or power supply converter to include DVD players and/or Antennas and/or fuses. (after 12months from date of purchase) - Damage caused by failure to follow procedures defined in owner’s manual. Damage caused by improper or incorrect electrical hook-up. Spa pillows, light bulbs, filters, escutcheons, fuses and spa hose bib. Scratches or damage caused by normal use. Damage by moving the spa. All spa accessories and add on jet accessories. GFCI nuisance tripping is not covered by any warranty. Acts of Nature, and damage caused by animals, rodents and insects are considered abuses and are not covered under this warranty. Draining water from the spa in cold weather, where freezing water and ice will damage the spa and its components. Flow Switch adjustments are not covered under warranty.

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  With any of our Services, Customer must Maintain Purchase Receipt and Proof of Payment, to Confirm Items are Paid in full. At no time will any warranty work be completed with an outstanding balance.  Deductibles may apply to any and all warranty repairs. Agreements cover replacement Parts in similar condition of similar quality. If unavailable - upgraded parts, or in the case of a used hot tub, used parts may be installed. Extended Care Agreements may be transferred for a fee within 30 days of sale consummation or relocation. However, MySpaGuy must relocate the spa for the warranty to be transferrable.

   

  † No Warranty other than what is stated herein is expressed, implied or honored.
  

   

   PRICES ARE SUBJECT TO CHANGE AND ANY PRICES NOTED ON DOCUMENTS PRESENTED BY TECHINICANS OVER RIDE THE PRICES NOTED ON THE DOCUMENT HEREIN.

   

  To view the most up to date and latest information regarding any and all warrantees, service, and agreements of any kind - you should review our binding  Terms and Conditions of MySpaGuy. Please let us know if any data is confusing or conflicting. If, however, there is ever a data conflict - the information contained at TERMS AND CONDITIONS LINK is the controlling data.

  
  

  Thank you for your business.
  Sincerely,
  The MySpaGuy Team